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FAQs

General Billing Policy and Procedures

Overview of Insurance Billing Process

After your visit with our office, your account is coded and billed to your insurance if insurance was provided. Claims are filed daily. If we bill insurance for you, each company typically resolves their portion of the claim within 14-45 days depending on payer. Filing insurance on your behalf is a courtesy and is not required on our part. After insurance has processed your claim, you will receive a bill from us if any portion of that billing has become your responsibility.

Payment Policies and Options

Insured Patient Financial Responsibilities

After insurance has processed your claim, it is the responsibility of the patient or guarantor to remit payment promptly to West Kentucky Surgical, Inc. Patient statements are processed on a 28-day cycle and payment is expected after the first statement has been received.

Self- Pay Patient Financial Responsibilities

Patients who are uninsured or fail to provide West Kentucky Surgical, Inc with adequate billing information are responsible for the total payment of their bills. For your convenience we accept cash, checks, and all major credit cards. Please visit our Online Bill Pay Portal for details.

Payment Arrangements

West Kentucky Surgical offers patients the ability to set up payment arrangements when needed. Payment arrangements will be extended no further than 6 months into the future and must be a minimum of $25.00 per month. Payments must be made in consecutive months in order to keep the payment arrangement in good standing. So long as regular, consecutive monthly payments are being made, no outside action will be taken on the account.  Payment arrangements do not apply to balances in a collection status.

Collection Agency

Balances that have been the responsibility of the patient for more than 75 days with no payment received within 40 days and where there has been no contact with our office will begin the collection process. West Kentucky Surgical, Inc uses an outside collection agency for financial recovery when necessary and any fees charged by the collection agency become the responsibility of the guarantor.

Please let us know if you anticipate issues with paying your bill. We are available for your convenience between the hours of 8a.m. and 4 p.m. Monday through Friday to answer any billing questions you may have.